Nominated By:

Rob Williams

Recognised Value: Teamwork

The last few months have been manic, and the workload has been incredible. Client pressure has been the highest I've known, and you've all pulled together and worked evenings and weekends to ensure we deliver some of our best work to date. We've run site ops at events unlike any we've done to date like insomnia, and the Festival of Quilts. We've set up new dashboards, and complex reporting across multiple currencies for the first time. We've even taken on venue reporting for our first venue client, Wolves Civic! We've delivered out of band releases, and 3 or 4 of our biggest pieces of functionality to date, from the API, and SeatPicker, to Trade & Exhibitor Registration. And all whilst launching some of our best white labels and keeping the boat afloat! You are by far the best bunch of people I've ever had the pleasure to work with. :)

Nominated By:

Jess Nolan

Recognised Value: Spirit

Just a thanks for all your work with the LTA. The Davis Cup was a great success over the weekend and your hard work and commitment to create the branded site to meet the specific requirements of the client and within the tight deadlines given to us helped contribute to the success of the event. You have also continued this work with the new LTA tournaments, often staying late to ensure all deadlines were met- which I appreciate were very tight at times. You have been a great support to me in getting these tournaments ready and it is has made a massive difference knowing that you were you keeping on top of all that needed doing in terms of the online pages and customer journey.

Nominated By:

Aliya Hussain

Recognised Value: Teamwork

Chris has worked continuously and innovatively throughout the build of the new Barclaycard ENTs-TTF website. He has adapted to last minute changes, back and forth with the client and client contradictions. All the way, being positive and helpful in his response, support and work.

Nominated By:

Event Organiser / Promoter

Recognised Value: Customer

I wanted to personally thank you for all your hard work this week on Upper Streets Gaming event set up. I know this week has been challenging with Body Power and Chelsea but you guys really pulled it off for me, and the client is so happy with everything we have done for them. This client has been a tough nut to crack so pulling everything out the bag and getting this live for Monday has been amazing and will hopefully mean other events for us, as the feedback has been great so far for them, the proof is in the ticket sales next week so will get marketing on to this. To give you some perspective on this if we sell all the tickets available we will earn roughly over £50k and will deliver the new business team around 35,000 tickets.

Nominated By:

Gareth Coleman

Recognised Value: Teamwork

Both Chris and James showed all the NEC Group values, by stepping in last minute to support another team and set-up and event. Thanks both.

Nominated By:

Jess Nolan

Recognised Value: Teamwork

This group of individuals have worked tirelessly to provide a key client the best service possible. Going above and beyond for the client, including an unscheduled meeting with the client, multiple last minute changes and working extra hours leading up to a crucial on sale date.

Nominated By:

Cris Cook

Recognised Value: Teamwork

Chris has excelled himself in covering off an issue that arose with one of TTF's key clients. The issue was that the client wanted to change their questions to legitimate interest which was in direct conflict with the TTF question. Due to the conflict this caused massive concerns for the client who stated that this is critical for them to run their business and as such we need to accommodate a fix asap. Chris immediately stopped his current work and removed the TTF question, then over the course of a couple of weeks worked really hard on a fix whilst all the time addressing any further issues that arose with the proposed fix. Chris managed to keep up to date with his BAU and also designed and implemented a structure to the customer journey that worked for the client and for TTF relationship. Again excellent work and very long effort on this as i appreciate that this has had consequences on his workload that he will need to catch up with. Great effort, always a pleasure working with you as you never back down from the challenge and always come to the table with ideas for solutions.

Nominated By:

Manpreet Mattu

Recognised Value: Spirit

I can't thank you both enough for the hard work efforts you have put in for Burghley. It has been a successful launch and you've both gone above and beyond in not only assisting with the set up but helping contact centre as well. you're both absolutely amazing and super helpful and i couldn't have got through it without you. Thank you so much - Mani x

Nominated By:

Matthew Breen

Recognised Value: Spirit

Chris pulled out all the stops to resolve some style issues with the Insomnia white label meaning that we could go on sale with an event at 12pm. He worked quickly and efficiently (when I and Marketing had failed to do it!) to get changes made outside of his usual workflow and weekly release cycle. Chris is always incredibly flexible, polite, helpful and happy to help. In turn, we've been able to show to the client that we can deliver, problem-solve and ultimately drive ticket sales for their event. Chris' quick work was really appreciated by the client.

Nominated By:

Cris Cook

Recognised Value: Teamwork

In relation to the GDPR project that was administered throughout week ending the 25th May, there was a a need to change the Upper Street Journey. Upper Street was a complicated setup as they are running GDPR in a different way to every other client, therefore the information and questions they required needed to be hard-coded onto their journey of which would normally need to follow the sprint and release cycle. As Chris was fully aware of the impacts that a non compliant question could have on TTF and Upper Street reputation he stopped what he was working on to carry out and emergency release to ensure that the questions were applied to the web sites ensuring full compliance. Chris owned the whole Upper Street amends as completed all testing and deployment. Without Chris owning this issue we would not be compliant and the client would not be compliant either. Great ownership of an issue and a personal huge thanks for owning this, without you it wouldn't have been done and you eased my burden to allow me to focus on other areas of GDPR. Cheers mate really appreciated."

Nominated By:

Jess Nolan

Recognised Value: Customer

I just wanted to thank you for you all your support over the last few weeks in getting the LTA pages built and ready for on sale. Your hard work, commitment and extreme patience (with not just me but the client) has been amazing. Your willingness to pick up constant changes from the client and improve the site has made my role as account manager a lot easier and has greatly contributed to the client being extremely happy with the work we have done. The time and effort you have put in has not gone unnoticed. The LTA are midway through their contract and with TTF currently pitching for another one of their larger tournaments this is a very critical time for us so the work done will contribute to us securing new business and well as retaining the existing from this particular client.

Nominated By:

Matthew Breen

Recognised Value: Customer

is has put in a significant amount of work this week, staying late into the evenings on multiple occasions, working with great humour, attention to detail and a positive and helpful attitude to make sure we get the Insomnia white label ready for next week. His efforts have improved our relationship with the client and made sure we continue to deliver great service. From my perspective your efforts over the past fortnight in particular, across our entire portfolio and a range of customers, go way beyond the normal call of duty, you have embodied all of our values; Teamwork - You're always calm, collected, and approachable willing to help the rest of the team, despite your own workloads. Spirit - your drive to deliver quality results are second to none. Energise - Your energy, fast, accurate work and turnaround is outstanding, staying late, making nimble decisions, all to deliver for the final value - *Customer* - Thanks Chris.

Nominated By:

Jamie Pace

Recognised Value: Energise

I would like to recognise Chris for his support and all around helpfulness which has enabled me to now produce my own svg. venue files for the Arenas Team. This means no more to-ing and fro-ing between multiple departments, making the EP Team as a whole more efficient and surely saving labour costs in the long run. Cheers Chris, you have been a life saver!

Nominated By:

Matthew Breen

Recognised Value: Teamwork

THE CHRIS DUO! Thank you to both Chris' for their help with rectifying (AT LIGHTNING SPEED) a design issue with the Insomnia white label. When given assets by the client that weren't right, Chris was able to make the necessary changes, whilst other Chris was able to push the stlye live outside of TTF's usual software release. This has dramatically turned round our reputation with the client and they were incredibly complimentary and appreciative for TTF being able to resolve this issue for them quickly. On a personal note, whether it's Multiplay Events, the LTA or any client for that matter, I find both Chris' to be incredibly personable, always happy to help and often going above and beyond to help ensure that Client Services deliver an excellent service to our client base. Thanks again for your continued help and support!

Nominated By:

Richard Howle

Recognised Value: Spirit

When Peter Kay cancelled we gave the team 48 hours to refund 26,000 orders. These three worked late into the night over two nights to ensure that we were able to meet that 48 hour promise whilst ensuring that our systems where able to run for BAU. This was a fantastic effort, which showed fantastic commitment to help the Ticket Factory deliver excellent customer service. Thank you and well done.

Nominated By:

Jade Harrison

Recognised Value: Spirit

I want to thank Chris for the hard work and effort he puts into the creation of the white label sites. He goes above and beyond, sometimes staying late on many occasions for last minute changes and last minute work that comes in. And he does it all with a smile on his face :) Thank you for all your hard work and efforts Chris..it's greatly appreciated!

Nominated By:

Ian Smedley

Recognised Value: 2017 Brilliance Award Winner

Chris has gone above and beyond every day this year. With help from the team, he will have delivered over 48 new white label sites and made over 85 updates to existing white label sites. His spirit and energy is always there, pushing our offerings forward; finding new and efficient ways to deliver on our existing products, whilst exploring new ideas to generate more revenue and ensure customers get the best possible experience. He is a true unsung hero of the business.